Privacy & Cookie Policy
This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website or submit information through our contact and service request forms.
1. Information We Collect
We collect information in the following ways:
Information You Provide
When you submit a contact form, service request, or appointment request, we may collect:
- Name
- Phone number
- Email address
- Property or service address
- Any additional information you provide regarding your service needs
Automatically Collected Information
Our website may automatically collect certain technical information through cookies and analytics tools, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and service requests
- Schedule appointments and provide plumbing services
- Send appointment confirmations and reminders
- Improve our website and user experience
- Maintain website security and performance
3. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Form submissions are processed through our secure Jotform Enterprise account, which uses encryption and enterprise-grade security measures to safeguard submitted information.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with trusted service providers that help us operate our website and business, such as Jotform for form processing and Google Analytics for website analytics. These providers are authorized to use information only as necessary to perform services on our behalf.
5. Cookies and Third-Party Services
Our website uses cookies and similar technologies to improve functionality and understand website usage.
Google Analytics
Google Analytics helps us understand how visitors use our website. It may collect information such as IP addresses, browser information, pages viewed, and time spent on the site. This information is used in aggregate and is not used by us to personally identify visitors.
Google Maps
We may embed Google Maps to display our service area and office location. Google Maps may use cookies and collect technical information necessary to provide mapping functionality.
Google Fonts
Our website may load fonts from Google servers. When fonts are loaded, Google may receive your IP address in order to deliver the requested font files.
6. Your Choices
You may:
- Disable or delete cookies through your browser settings
- Contact us to update or correct information you have submitted
- Request deletion of your information, subject to any legal or business recordkeeping requirements
- Contact us directly by phone instead of using website forms
7. Contact Us
If you have questions about this Privacy & Cookie Policy or how your information is handled, please contact us using the information provided on our website.
8. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last Updated: June 9, 2026